My Pre-Orders Don't Work

It's possible that after setting up Pre-Orders you still may not see them take effect on your online store. Don't panic, this can unfortunately occur from time to time. Here are a couple of troubleshooting pointers below.

Confirm Your Tags

90% of the time, this will be the cause of your Pre-Orders not working. When setting up Pre-Orders using tags, you must make sure that the tags on your products are exactly the same as the tag you entered into your Pre-Order set on Pre-Order Alpha.
For example, if you tag your products as Pre-order, none of the following will work:

  • pre-order
  • Pre order
  • Pre Order
  • Pre-Orders
  • etc

Theme Customizations

It is possible that Pre-Order Alpha may need a bit of a helping hand in order to understand where to place Pre-Order decorations on your online store. This is the second most common reason for Pre-Orders not showing up on your store. We can usually help resolve this within a few hours. Please email us at and one of our agents will get you up and running in a jiffy!

Related Articles

Faster growth starts with Pre-Order Alpha

Join other merchants on Shopify